Accessibility Policy

1. Our commitment

BeAccessible is committed to ensuring that disabled candidates, employers, staff and partners can use the Agency with dignity, independence, privacy and choice. We apply the social model of disability: barriers in systems, environments, processes and technology must be identified and removed rather than placing the burden on the individual.

Accessibility applies across the employment journey, including registration, capability profiling, vacancy intake, matching, referral, interview, onboarding, retention, communications, documents and support.

2. Standards and evaluation approach

Our design and development baseline is the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. We also aim to meet relevant Level AAA success criteria where this is feasible and beneficial.

We use WCAG Evaluation Methodology (WCAG-EM) 2.0 as the current W3C methodology for scoping, sampling, evaluating and reporting accessibility across digital products and for periodic monitoring over time.

This policy is a commitment and operating standard. It is not, by itself, a claim that every page or third-party component has been independently certified as fully conformant.

3. Accessibility measures built into the Agency

We design and test for multiple ways of interacting with the platform, including:

• keyboard-only navigation with visible focus;
• clear headings, landmarks, labels and semantic structure;
• screen-reader and magnification support;
• voice-control-friendly labels and predictable controls;
• high-contrast and larger-text preferences;
• reduced-motion support;
• minimum target sizes and low-effort interaction patterns;
• plain-language instructions and meaningful error messages;
• captions, transcripts, text alternatives and accessible documents where media or documents are used;
• alternatives to colour-only communication; and
• assisted completion and alternative-format support where a digital route creates a barrier.

4. Testing and continuous monitoring

Accessibility is checked throughout design, development and release rather than only at the end. Our approach combines automated checks, keyboard testing, magnification, voice interaction, semantic review and disabled-user testing where available.

We treat accessibility as an ongoing governance obligation. Significant changes, new workflows and third-party integrations should be reviewed for accessibility, and periodic evaluation should be used to identify regressions and recurring barriers.

Where a formal conformance statement is needed, the scope, technologies, sample, findings and limitations should be documented using a recognised evaluation method rather than inferred from automated testing alone.

5. Third-party tools and procurement

Third-party services do not fall outside our accessibility responsibility merely because another supplier built them. When selecting or integrating technology, we consider accessibility evidence, keyboard and assistive-technology support, available alternatives and the effect of the tool on the full employment journey.

Where a third-party barrier cannot immediately be removed, we will seek a practical accessible alternative and record the limitation for remediation.

6. Known limitations and evolving functionality

The Agency is an evolving platform. Some browser-generated, authentication, embedded or third-party components may behave differently across assistive technologies and user agents. New functionality may also introduce barriers that were not present in earlier versions.

We do not hide known accessibility barriers behind a general statement of compliance. Where a material limitation is confirmed, we aim to describe the barrier in plain language, provide an alternative route where possible and track remediation.

7. Accessibility support, feedback and alternative formats

If you cannot access part of the platform, need an alternative format, or need help completing a process, contact hello@beaccessible.co.za.

Please tell us what you were trying to do, the page or feature involved, and your preferred way of receiving support. You do not need to disclose a diagnosis to report an accessibility barrier or request assistance.

Read WCAG 2.2 or read WCAG-EM 2.0.