Privacy Policy

1. Scope and responsible party

BeAccessible, through the Inclusive Employment Intelligence Agency, is responsible for personal information processed through this platform. We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African law.

This policy applies to candidates, employer representatives, partners, assessors, case managers and other authorised platform users.

2. Information we process

Depending on how you use the platform, we may process:

• identity, profile and contact information;
• skills, qualifications, work history, portfolio evidence and employment preferences;
• employer, vacancy, readiness and organisational information;
• interview, onboarding, retention and progression records;
• consent choices, referral decisions and communication records;
• technical, authentication, security and service-use information; and
• voluntary accessibility, accommodation or disability-related information where you choose to provide it.

Disability disclosure is voluntary. General candidate search and matching must not depend on a diagnosis. Access preferences and disability-related disclosures are separated from general employment-profile data and are disclosed only for an authorised purpose with appropriate access control.

3. Why we process personal information

We process information only for defined employment-service and platform purposes, including to:

• create and maintain candidate and employer accounts;
• support capability profiling, vacancy preparation and human-reviewed matching;
• manage candidate-controlled referrals, interviews, onboarding and retention support;
• provide reasonable accommodation and accessibility support where requested;
• assess employer inclusion readiness and maintain evidence of human review;
• meet legal, security, record-keeping, reporting and fraud-prevention obligations; and
• improve platform accessibility, reliability and service quality.

We rely on an appropriate lawful ground under POPIA for each processing activity. Where consent is required, it must be informed, specific and capable of being withdrawn, subject to lawful retention obligations.

4. AI and human decision-making

AI may assist with administrative, matching, accessibility or review tasks, but the Agency does not use AI as the final decision-maker on candidate eligibility, employer readiness, referral release or other decisions with significant employment consequences. Human review and escalation remain part of the workflow.

5. Sharing, service providers and safeguards

We do not disclose candidate information to an employer simply because the information exists in the platform. Candidate information is shared according to the relevant purpose, permissions and consent controls.

We may use authorised technology, hosting, communications, security or professional service providers that process information on our behalf. We require appropriate confidentiality, security and data-protection safeguards. Where personal information is processed outside South Africa, we apply safeguards required by POPIA for cross-border transfers.

We may disclose information where required by law, a lawful regulatory process, or to protect the rights and security of users and the Agency.

6. Security and retention

We use role-based access, row-level database controls, authentication, purpose-specific consent, separation of sensitive access information and other technical and organisational safeguards appropriate to the platform.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide the service, resolve disputes, maintain required employment-service records, meet legal obligations, or establish and defend legal rights. Information that is no longer required is deleted, de-identified or securely archived where legally appropriate.

7. Cookies and technical data

The platform may use essential browser storage, cookies or similar technologies for authentication, accessibility preferences, session security and core functionality. Optional analytics or marketing technologies will not be treated as necessary merely because they are convenient.

8. Your privacy rights

Subject to POPIA and other applicable law, you may ask us to:

• confirm whether we hold personal information about you;
• provide access to personal information we hold about you;
• correct or update inaccurate or incomplete information;
• delete or restrict information where the law permits;
• record or act on an objection to certain processing; and
• withdraw consent where processing depends on consent.

You may also lodge a complaint with the Information Regulator of South Africa if you believe your personal information has been processed unlawfully.

9. Contact and policy changes

For privacy questions, access requests or concerns, contact hello@beaccessible.co.za. If you need this policy in an alternative format, use the same address.

We may update this policy when the platform, law or processing practices change. Material changes will be reflected by updating the effective date and, where appropriate, providing an additional notice.

Read the Protection of Personal Information Act.